After you've created a direct debit file in Congressus Manager, you first need to submit it to the bank. If you don't, your bank won't know you want to process the payments in the direct debit file.
Export and upload to your bank
After creating the direct debit file, you can export it. You then need to submit this file to the bank. The bank will then collect the correct amount from the relevant members. This article explains how to do this.
Process payments and chargebacks
After a few days, you'll receive a file from the bank showing who the direct debit was successful or unsuccessful. Congressus doesn't have an automatic link with your bank. After you've uploaded the direct debit file via online banking and the bank has executed the direct debit instructions, you need to process the payments.
You can process payments in two ways:
Manually: Edit the direct debit file in Congressus. On the "Payments" tab, mark all amounts as "completed." You can then mark any reversals individually as "reversed."
Upload bank statements: In the Pro and Enterprise packages, you can upload your bank statements. Congressus will recognize all payments related to your direct debit file and automatically update the status.