It's possible that a direct debit payment is reversed. In many cases, you're not allowed to re-collect a reversed payment. Therefore, you can configure the workflow so that reversals immediately receive a payment request for iDeal or bank transfer. However, it's possible that your processed invoices will be collected by direct debit. This article explains how to do this.
Reassign invoices to direct debit
Reversed invoices automatically return to their "open" payment status.
Before you can include this invoice in a direct debit file again, you must first re-enable direct debit.
This is because it is automatically disabled once an invoice is marked as "reversed."
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From the overview of all invoices, you can perform a bulk action to mark all invoices that can potentially be collected again for direct debit.
- Go to 'Invoices'
- Use the filters to select the invoices that can be added to the direct debit file
- Click 'Actions > Use Direct Debit'
- Select the desired invoices or click 'Enable Direct Debit for all invoices'
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Or if you want to do it based on a product:
- Navigate to 'Products' and select the 'product'.
- Click 'Invoice with that product' in the top right corner. You will now see an invoice overview for that product.
- You can also use the filters to select invoices, for example, based on invoice status.
- Click 'Actions > Use Direct Debit'.
- Select the desired invoices or click 'Enable Direct Debit for all invoices'.
We will now check for each invoice whether it can be collected via direct debit.
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